Shipping & Delivery

Effective Date: December 1, 2025

At VIRGO PULSE, we aim to get your activewear and fitness apparel to you as quickly and reliably as possible, so you can stay focused on your workouts. This Shipping and Delivery Policy outlines our shipping methods, timelines, costs, and procedures for orders placed on our website [www.virgopulse.com] (the "Site"). By placing an order, you agree to these terms.

We comply with applicable consumer protection laws, including the Consumer Protection Act, 2019 for Indian residents, and other relevant regulations. This policy does not affect your statutory rights. If you have questions, please contact us at support@virgopulse.com or +91 87921 20138.

Note: This policy is for informational purposes only and does not constitute legal advice. We recommend consulting with a qualified attorney for personalized guidance. Shipping times are estimates and may vary due to external factors.

1. Shipping Methods

We partner with reliable carriers to ensure safe and efficient delivery:

• Domestic Shipping (India): Primarily via India Post, DTDC, Delhivery, or Blue Dart for standard and express options.
• International Shipping: Available to select countries via DHL or FedEx (additional fees apply; see Section 3).
• Order Confirmation: Once your order is confirmed (typically within 24 hours), we'll email you a shipping confirmation with tracking details.

2. Estimated Delivery Times

Delivery timelines start from the date of order confirmation and depend on your location and shipping method:

• Processing Time: Orders are processed within 1-2 business days (excluding weekends and public holidays).
• Factors Affecting Delivery: Delays may occur due to high order volumes, weather, festivals, or carrier issues. We are not liable for delays beyond our control.

3. Shipping Costs

Shipping fees are calculated at checkout based on weight, destination, and method. We offer:

• Free Shipping: On orders over ₹999 within India (standard delivery only).
• Standard Rates: ₹99-₹199 for domestic orders under ₹999; express adds ₹50-₹100.
• International: Starting at ₹1,500, plus customs duties (your responsibility).
• Taxes and Duties: GST is included in prices; international orders may incur import duties.

Shipping costs are non-refundable unless the order is canceled pre-shipment or due to our error (see our Cancellation and Refund Policy).

4. Order Tracking

• Track your order in real-time via the tracking link in your shipping confirmation email or by logging into your account on the Site.
• If tracking is unavailable, contact support@virgopulse.com with your order number for updates.

5. Delivery Requirements and Issues

Safe Delivery

• Deliveries are to the shipping address provided. Ensure someone is available to receive the package, or opt for "Leave at Door" where available.
• We recommend inspecting packages upon receipt for damage. Report issues immediately (see below).

Common Issues

• Delayed Deliveries: If your order doesn't arrive within the estimated window, contact us within 7 days of the expected date. We'll investigate and provide a resolution, such as reshipping or refunding shipping costs.
• Lost Packages: If marked as delivered but not received, file a claim with us within 7 days. We'll coordinate with the carrier for recovery or replacement.
• Damaged or Incorrect Items: Inspect immediately and report within 48 hours with photos. We'll arrange a free return, replacement, or refund (per our Cancellation and Refund Policy).
• Undeliverable Orders: If we cannot deliver (e.g., incorrect address), the package may be returned to us. You'll pay reshipping fees for redelivery.

Failed Delivery Attempts

• Carriers typically attempt delivery 2-3 times. If unsuccessful, the package may be held at a local post office or returned to us. We'll notify you via email.

6. International Shipping Specifics

• Restricted Items: Certain activewear items may be restricted; check at checkout.
• Customs Clearance: You are responsible for all customs fees, taxes, and compliance with import laws. Delays in clearance are not our responsibility.
• Returns: International returns are accepted but at your expense (unless due to our error).

7. Sustainability Efforts

We're committed to eco-friendly shipping: Using recyclable packaging and partnering with carbon-neutral carriers where possible.

8. Changes to This Policy

We may update this policy to reflect changes in our practices, carrier partnerships, or laws. We will notify you via email or Site notice for material changes, with the new effective date at the top. Continued use of the Site after changes constitutes acceptance.

9. Contact Us for Assistance

For shipping queries, tracking, or issues, reach out to:

VIRGO PULSE Attn: Customer Support 628/1, Ground Floor, 17th A Main, 6th Block, Koramangala, Bangalore - 560095 Email: support@virgopulse.com Phone: +91 87921 20138

Our team is available Monday to Friday, 10 AM - 6 PM IST.

Thank you for shopping with VIRGO PULSE. We can't wait for you to hit the ground running in your new gear!